Terms & Conditions

1. Acceptance of Terms

By using the services of Lawanya Derma & Aesthetic Clinic, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Services Provided

Lawanya Derma & Aesthetic Clinic provides the following services:

• Dermatological consultations and treatments
• Aesthetic and cosmetic procedures
• Hair restoration and care treatments
• Laser therapy and skin treatments
• Weight management programs
• General OPD services

3. Appointment Policies

Booking Appointments

• Appointments can be booked via phone, WhatsApp, or in-person
• We recommend booking in advance to ensure availability
• Emergency consultations are available 24/7

Cancellation Policy

• Appointments can be cancelled up to 24 hours in advance
• Late cancellations may incur a cancellation fee
• No-shows may be charged the full consultation fee

Rescheduling

• Appointments can be rescheduled subject to availability
• We will accommodate emergency rescheduling when possible

4. Payment Terms

• Payment is due at the time of service unless other arrangements are made
• We accept cash, card payments, and digital payments
• Treatment packages must be paid in full before commencement
• Refunds are subject to our refund policy and treatment progress
• Insurance claims will be processed as per your policy terms

5. Patient Responsibilities

• Provide accurate and complete medical history
• Follow pre and post-treatment instructions
• Inform us of any allergies or medical conditions
• Arrive on time for scheduled appointments
• Maintain confidentiality of other patients
• Treat staff and other patients with respect

6. Treatment Consent

• All treatments require informed consent
• Risks and benefits will be explained before treatment
• You have the right to refuse or discontinue treatment
• Photography may be required for medical documentation
• Results may vary between individuals

7. Confidentiality

• All patient information is kept strictly confidential
• Medical records are maintained as per legal requirements
• Information is only shared with your consent or as required by law
• Staff are bound by professional confidentiality agreements

8. Limitation of Liability

• Treatment outcomes cannot be guaranteed
• Individual results may vary based on various factors
• We are not liable for complications arising from non-compliance with instructions
• Our liability is limited to the cost of the specific treatment

9. Clinic Policies

Behavior Policy

• Respectful behavior is expected from all patients and visitors
• Disruptive behavior may result in termination of services
• No smoking or alcohol consumption on premises

Safety Measures

• Follow all safety protocols and guidelines
• Inform staff of any safety concerns immediately
• Comply with infection control measures

10. Intellectual Property

• All content on our website and materials is our intellectual property
• Unauthorized use or reproduction is prohibited
• Patient testimonials and photos are used with permission

11. Governing Law

These terms are governed by the laws of India and the jurisdiction of Delhi courts. Any disputes will be resolved through appropriate legal channels in Delhi, India.

12. Contact Information

For questions about these Terms & Conditions, contact us: